I - Billing

• How do I suspend my account?
• How do I view my bill?
• How do I view my invoice using Webmail on a Macintosh?

II - Broadband Fax

• Fax to Go, Unknown Error Code
• Unable to send a fax

• How do I dial in to Simply Bits?
• How do I disable call-waiting?
• How to troubleshoot a dialup connection problem

• How to configure an Actiontec GT701
• How to configure an Actiontec GT701 for a single, static IP address
• How to configure a Cisco 678 for a static IP address
• How to configure a Motorola 3347 DSL modem
• How to troubleshoot a DSL connection problem
• What protocol does Simply Bits use for DSL?
• Where can I find setup instructions for my DSL modem?
• How to configure an Actiontec M1000

• Error codes for failed webmail login
• How do I change my email password?
• How do I check my email with a web browser?
• How do I export/import my address list?
• How do I forward my email to another address?
• How do I get my email when I am away from home?
• How do I setup email on my email program?
• What are the limits on outgoing email?
• What is the size of my Simply Bits email box?
• Email is rejected by the Simply Bits server as SPAM
• Email sent to AOL or Compuserve is rejected
• I/O error when sending email with an attachment to someone at MSN or Hotmail
• Mail bounces back with an error message: 554 Too many hops
• How to use the new email control panel

• How do I disable or enable call forwarding from my analog line to my Fax To Go number?
• Faxes forwarded from Outlook Express to someone else cannot be opened or viewed

• What are the restrictions on outgoing email?
• What is the URL to the hosting control panel?

• Antivirus, Malware, Spyware, SPAM and Macintosh Utilities
• How can I retrieve email from my Hotmail account using Outlook Express?
• How do I setup a PPTP/VPN between my home and workplace?
• What are the general setings for DNS, Email, Dialup, etc?
• What is the URL for the news server?
• Can I stream movies and television from Netflix or Hulu?

• Common WiFi connection problems
• How do I connect to the computer in my apartment from a remote location?
• How to find the MAC address of your wireless network card
• WiFi FAQ

• Common connection problems
• How do I connect an Apple Airport to your service?

• Commonly asked questions about Simply Bits WiFi Hotspots
• WiFi FAQ