5.14 Email - Mail bounces back with an error message: 554 Too many hops
Problem: Email bounces back with teh following information in the bounced email
Subject: Returned email: Too many hops 19 (18 max):
-----Transcript of session follows-----
554 Too many hops 19 (18 max): from <userid@domain_name.com>
Cause: This usually means that
the recipient has setup their email account in such a way that they are
forwarding between two addresses and a loop has been created.
Solution: Start by contacing
the recipient by other means and have them check the address to which
you initailly sent. Ask them if they are forwarding that to anothr
address. if so, ask tehm to check the other email address to see if it
is set to forwarded to the first email address. If it is, inform them
of the loop and have them undo the forward from the second email
address to the first email adress. If the recipient is unaware of the
problem or states that they are not forwarding their email, they should
contact their email provider(s) for assistance.
