Online Support
Common Settings
Speed Test
I - Billing
How do I suspend my account
?
How do I view my bill?
How do I view my invoice using Webmail on a Macintosh?
II - Broadband Fax
Fax to Go, Unknown Error Code
Unable to send a fax
III - Dialup
How do I dial in to Simply Bits?
How do I disable call-waiting?
How to troubleshoot a dialup connection problem
IV - DSL
How to configure an Actiontec GT701
How to configure an Actiontec GT701 for a single, static IP address
How to configure a Cisco 678 for a static IP address
How to configure a Motorola 3347 DSL modem
How to troubleshoot a DSL connection problem
What protocol does Simply Bits use for DSL?
Where can I find setup instructions for my DSL modem?
V - Email
Error codes for failed webmail login
How do I change my email password?
How do I check my email with a web browser?
How do I export/import my address list?
How do I forward my email to another address?
How do I get my email when I am away from home?
How do I setup email on my email program?
What are the limits on outgoing email?
What is the size of my Simply Bits email box?
Email is rejected by the Simply Bits server as SPAM
Email sent to AOL or Compuserve is rejected
I/O error when sending email with an attachment to someone at MSN or Hotmail
Mail bounces back with an error message: 554 Too many hops
How to use the new email control panel
VI - Fax To Go
How do I disable or enable call forwarding from my analog line to my Fax To Go number?
Faxes forwarded from Outlook Express to someone else cannot be opened or viewed
VII - Hosting
Under Construction.
VIII - Misc
Antivirus, Malware, Spyware, SPAM and Macintosh Utilities
How can I retrieve email from my Hotmail account using Outlook Express?
How do I setup a PPTP/VPN between my home and workplace?
What are the general setings for DNS, Email, Dialup, etc?
What is the URL for the news server?
IX - Multi-tenant Units
Common WiFi connection problems
X - Terrestrial Wireless
Common connection problems
How do I connect an Apple Airport to your service?
XI - Wireless Hotspots
Commonly asked questions about Simply Bits WiFi Hotspots